We are looking for a Junior IT Technician to join our IT team under the YES Programme. This role focuses on first-line technical support, ensuring the smooth day-to-day operation of IT services across the business. It is suited to a hands-on, service-driven individual who wants to build a solid foundation in IT support, systems, and cybersecurity.

Key Responsibilities

Technical Support

• Provide first-level IT support both on-site and remotely (travel required; valid driver’s licence essential).

• Respond to and resolve helpdesk tickets within agreed timeframes.

• Diagnose and resolve hardware and software issues on laptops, desktops, peripherals, and network connectivity.

• Support and maintain the 3CX VoIP system.

• Configure, support, and maintain Microsoft 365 (Outlook, Teams, Word, Excel, and related applications).

• Set up and deploy IT equipment for new and existing staff.

• Ensure software updates and patches are applied regularly.

SharePoint & OneDrive

• Administer and maintain SharePoint document libraries.

• Manage access permissions and general user access.

• Troubleshoot OneDrive sync issues.

• Provide end-user training on SharePoint usage aligned with company processes.

Optimisation & Improvement

• Assist with IT infrastructure maintenance, upgrades, and implementation projects.

• Identify opportunities to automate repetitive tasks and improve operational efficiency.

• Proactively identify areas where IT processes can be improved.

Documentation & Reporting

• Maintain accurate records of support tickets, resolutions, and system changes.

• Create and update knowledge base articles, guides, SOPs, policies, and templates.

• Report recurring issues, risks, and trends to the IT Manager.

Security & Compliance

• Monitor email quarantine and identify phishing or malicious emails.

• Maintain and monitor the endpoint detection and response (EDR) platform.

• Monitor system access and report security risks or incidents timeously.

• Adhere strictly to company IT policies, procedures, and security standards.

Minimum Requirements

Qualifications

• CompTIA A+ Certification (required)

• CompTIA Network+ (advantageous)

• Microsoft 365 Fundamentals (MS-900) (advantageous)

Experience & Knowledge

• 1–2 years’ experience in a technical support or IT-related role

• Hands-on experience with Microsoft 365 applications and administration

• Exposure to VoIP systems and networking fundamentals (TCP/IP, DNS, DHCP)

• Basic understanding of cybersecurity principles and best practices

• Familiarity with helpdesk ticketing systems and support workflows

Skills

• Strong troubleshooting and problem-solving ability

• Sound judgment and critical thinking under pressure

• Clear communication with both technical and non-technical users

• Strong customer service orientation

• Ability to work independently and within a team

Personal Attributes

• Adaptable, proactive, and solution-focused

• Professional, reliable, and service-oriented

• Eager to learn and grow within the IT field

• Positive attitude with strong attention to detail

YES Programme Requirements

• Must be 35 years or younger for the duration of the programme

• Must have been unemployed for at least the last 2 months

• Clear criminal record required

This is a practical, hands-on role offering exposure to IT operations, systems support, and security within a professional business environment.