Title: IT Consultant

 

Job DESCRIPTION

Job title: IT Consultant Department: IT

Position reports to: Business Support Manager Last date reviewed: 09.01.2026

Job purpose: Provide support to the IT department, ensuring the smooth and efficient operation of IT

services. This role involves assisting with technical issues, managing documentation,

updating Standard Operating Procedures (SOPs), and overseeing the allocation of access

on SharePoint and cleanup. Additionally, supports VoIP and 3CX phone systems and

assists in the automation of tasks to enhance productivity in the company. Tend to local

and cloud backups. Provide desktop support for employees, contributing to the overall

effectiveness and efficiency of the team.

Authority level: Junior management

Incentive structure: Annual bonus dependent on KPI achievement

Salary range: R25,000 to R28,000 CTC

Responsibilities and accountabilities

Technical support:

• Troubleshoot and resolve user-reported issues related to desktops, laptops, peripherals, software,

and network connectivity.

• Provide technical support via phone, email, and in-person assistance.

• Assist with the setup and support of video conferencing systems and laptops

• Support and maintain VoIP systems and the 3CX phone system.

 

Cyber security support (MDR, EDR and EPP):

• Provided support on configuration, setup and Review of EDR and EPP system (N-Able)

• Perform quarterly phishing campaigns and penetration testing

• Ensure strong cybersecurity measures are reviewed and improved where possible

• Support in the identification, prevention of breaches, malware and possible infections

 

System and user backup and restore:

• Support in backing up and running “Restore Simulations” for users, SharePoint and systems the

company have in place

 

AI integrations support:

• Provide support in implementing LLM and AI process optimisation into the organisation in a safe

and secure manner.

 

Documentation and procedures support:

• Document user interactions, issues, and resolutions in a ticketing system.

• Assist in updating and creating Standard Operating Procedures (SOPs) for various IT processes.

• Maintain accurate and up-to-date IT documentation.

 

SharePoint support

• Support with providing lower-level access and general access allocation on SharePoint.

• Provide training to users on SharePoint functionality as needed.

• Maintain Sharepoint according to the company standards.

 

IT asset management support:

• Provide support in IT asset management, including maintaining hardware and software inventory.

• Perform routine maintenance tasks, such as software updates (Patch Management) and system

backups (including local and cloud backups).

 

Automation support:

• Utilise task automation software and scripting to streamline IT operations.

 

Policy adherence:

• Adhere to company IT policies and procedures, including data backup and security protocols.

• Ensure compliance with all relevant IT standards and practices.

JOB SPECIFICATION

Qualifications: • Relevant qualification in Information Technology will be beneficial e.g.

o CompTIA A+ Certification

o Microsoft Certified: Modern Desktop Administrator Associate

o Cisco Certified Technician (CCT)

o Certified Information Systems Security Professional (CISSP) - Entry-Level

o Google IT Support Professional Certificate

o HDI Desktop Support Technician (HDI-DST)

o ITIL Foundation Certification

Experience: • Minimum of 3 - 5 years of experience in a technical support role or related field

or demonstrable skills.

• Good understanding of computer hardware and software fundamentals.

• Proficiency in Microsoft Office Suite and software administration (Word, Excel,

PowerPoint, SharePoint and OneDrive).

• Ability to document procedures and solutions clearly and concisely.

• A willingness to learn new technologies and adapt to a fast-paced environment.

• Hands-on experience in setting up, configuring, monitoring and utilising MDR

(cybersecurity Systems) like N-able, Sentinel One, Defender or similar.

• Must have been involved with some network configuration, setup and

maintenance e.g. Ubiquity or the like

• Ability to support with LLM/AI integration into an organisation in a safe and

secure way

Knowledge: • Knowledge in technical support and troubleshooting: Desktops, laptops,

peripherals, software, network connectivity, backups, cloud backups, SharePoint,

OneDrive, VoIP systems, and 3CX phone systems.

• Solid understanding of technical support for employees via phone, email, and in-

person assistance. Ability to reset passwords, manage user accounts on MS

platform, and configure basic user settings on a device.

• How to perform software updates, system backups (local and cloud), and basic

security checks.

• An understanding in asset management by maintaining hardware and software

inventory.

• Understanding in how to provide excellent customer service and build rapport

with users.

• Understanding automation and implementation of automation to optimise and

streamline tasks and using related software.

• Able to provide patch management support, configuration and routine checks

Skills: • Excellent troubleshooting and problem-solving skills.

• Effective communication and interpersonal skills, with the ability to build rapport

with users of varying technical skills.

Personal attributes: • Adaptability and flexibility that allows to quickly learn new technologies and adjust

to changing priorities.

• Customer service orientation is key, demonstrating a commitment to providing

high-quality support and assistance

• Reliability and dependability

• Pro-active, creative and hands-on approach to challenges

• Have strong problem-solving skills, enabling them to diagnose and resolve technical

issues efficiently

• Ability to interact confidently with senior management and clients

• Excellent communication skills are essential

 

The above represents a non-exhaustive list of the duties and responsibilities for this role. The company reserves the right

to vary or amend the duties and responsibilities of the position at any time according to the needs of the company’s

needs.