Responsibilities and Accountabilities

Project Execution Support

Support the Quality Services Manager's project steering and governance by coordinating work instructions, balancing (system and physical, e.g. DQM vs QCAT reconciliation) and day-to-day scope/schedule tracking across the project portfolio, flagging deviations and risks upward rather than resolving them independently
Coordinate resourcing and priority calls across the team, and support the site's zero-slip/zero-line-stopper targets, sub-supplier project documentation, and PFD process adherence

Auditing & Continuous Improvement

Conduct regular project auditing (performance, compliance, financial and process) across the Project, tracking audit-finding closure and reporting status to the Quality Services Manager rather than owning sign-off independently
Identify opportunities and drive continuous improvement and lessons-learned capture across projects
Maintain live project tracking/status reporting for the Quality Services Manager's use

Financial & Invoicing Monitoring

Monitor project invoicing accuracy (system vs manual figures vs physical counts) and time-study-derived hourly targets, escalating discrepancies for resolution; report project cost and margin data to the Quality Services Manager, who retains overall accountability for project profitability and operating margins

Team Coordination

Coordinate the Team Leads training/skills-matrix maintenance, workload/loading charts, and day-to-day attendance and performance, escalating disciplinary matters and cross-project resourcing decisions to the Quality Services Manager for sign-off

Customer Support & Reporting

Support project-level customer communication and complaint follow-up (5 Whys, one-pager, 8D root cause), escalating account-level or contractual matters to the Quality Services Manager, who owns the overall client relationship; remain available for escalations from the Team Leads during working hours, following the company's escalation channels
Be the first contact to QSBs/QMTs on project related matters

Key KPIs / Dashboard

Supply the Quality Services Manager with Project Profitability (Revenue, Labour Cost, Gross Profit, Margin %) and Project Health (Open Projects, New Projects Introduced, Additional Revenue Opportunities, Capacity Expansion) data for their sign-off — this role reports on these metrics rather than owning them independently

Job Specification

Qualifications

NQF Level 6 minimum, preferably with mathematics/statistics, in industrial engineering, production, operations, quality or project management, or extensive experience in the above duties and responsibilities

Experience

Minimum 3–5 years' experience in the automotive industry, as a production, operations, project or quality supervisor

Knowledge

Root-cause and problem-solving methodologies(5Whys,8D, one-pager reporting)and audit methodology across performance, compliance, financial and process dimensions
System vs physical balancing processes and reconciliation between reporting systems(e.g.DQMvsQCAT)for invoicing accuracy
PFD-based process governance,including PICS,turnaround times, stock/parts handling and DS&R clearance requirements
The contract's KPI and escalation framework—the≥97% monthly KPI threshold and the client's four-level escalation model—relevant to this role's audit-finding closure and invoicing-accuracy accountability

Personal attributes