Job Description

The successful candidate will analyse business processes, identify improvement opportunities, manage projects, and deliver data-driven recommendations to support decision-making and drive business growth. This role requires strong analytical skills, excellent communication, and the ability to collaborate across departments.

 

Key Responsibilities

 

Business Analysis & Process Improvement

• Gather and analyse business requirements from stakeholders.
• Evaluate existing business processes and identify opportunities for optimization.
• Conduct gap analysis between current and desired business states.
• Translate business needs into functional specifications for technical teams.
• Develop business cases, including cost-benefit analysis, to support new initiatives.
• Perform post-implementation impact assessments to measure effectiveness.

Documentation & Reporting

• Develop and maintain documentation, including BRDs (Business Requirements Documents), FRDs (Functional Requirements Documents), use cases, and process flows.
• Create dashboards and reports to track KPIs and project outcomes.
• Conduct stakeholder interviews and workshops to gather detailed requirements.

Project Management & Support

• Support planning, execution, and monitoring of improvement projects.
• Monitor project progress and assist in managing scope, timelines, and deliverables.
• Facilitate user acceptance testing (UAT) by developing test plans, test cases, and coordinating testing efforts.
• Assist in the development of strategic plans and contribute to long-term business goals.

Stakeholder Engagement & Change Management

• Act as a liaison between business units and IT/technical teams to ensure alignment.
• Facilitate meetings and presentations to communicate findings and recommendations.
• Support change management processes and training initiatives.
• Evaluate vendor solutions and participate in RFP/RFI processes when applicable.

Compliance & Best Practices

• Ensure solutions comply with regulatory requirements and internal policies.
• Stay up to date with industry trends, emerging technologies, and best practices.

 

Qualifications & Experience

 

Minimum:

• Bachelor’s degree in Business Administration, Information Systems, Finance, Industrial Engineering, or related field.
• 2 years of experience in business analysis or a related role.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau).
• Strong understanding of business process modelling and improvement methodologies.

Advantageous:

• Experience with Agile/Scrum methodologies.
• Certification in Business Analysis (e.g., CBAP, PMI-PBA).
• Familiarity with CRM, ERP, or other enterprise systems.

 

Behavioural Competencies

• Attention to detail and analytical thinking.
• Strong interpersonal, team, and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Initiative and decision-making ability in dynamic environments.
• Adaptability to changing business and client requirements.
• High ethical standards and professional integrity.

 

If you are a motivated Business Analyst with a passion for process improvement and delivering impactful solutions, please submit your CV and cover letter.