Responsibilities and Accountabilities

Leadership & Management

Directly manage Team Leaders — conducting daily performance reviews, coaching/mentoring/developing them, ensuring consistent application of company procedures and standards, and reviewing/approving disciplinary recommendations

Operational Planning

Conduct manpower planning across all shifts, allocating resources to customer demand, ensuring all stations are adequately manned, reviewing shift loading/staffing requirements, and coordinating deployment for new projects

Quality Management

Own zero customer complaints and zero line stoppages attributable to CBS activities
Ensure closure of audit findings within required timeframes; review/approve root cause analyses; and drive continual improvement initiatives
The client's 8D/corrective-action timeframes apply to audit-finding closure: D1–D3 (immediate technical containment) and D4–D8 (root cause and permanent corrective action) within 10 working days

Compliance & Governance

Ensure compliance with all SOPs, PFDs and customer requirements; verify (audit schedules) are completed; ensure legal and safety compliance; and monitor adherence to FIFO, 24-hour lists and work instructions

Customer & Stakeholder Management

Act as the escalation point for customer concerns, communicate operational performance to management
Coordinate actions with the Projects and Quality departments, and attend customer meetings when required

Performance Management

Verify shift reports submitted by Team Leaders
Analyse trends and process flows to identify and implement improvement opportunities
Proactively escalate operational risks
Review KPI performance

Training & Development

Ensure training matrices are maintained, and only qualified personnel are deployed
Verify completion of training/re-training programmes and conduct competency reviews of Team Leaders

Labour, Cost & Productivity Ownership

Own labour costs, resource utilisation, PPE & consumables spend, productivity, and manpower planning — tracked via labour efficiency (hours sold vs hours paid, direct labour recovery %, inspector efficiency %), consumables/PPE cost vs budget, and operational productivity (throughput achieved, absenteeism %, overtime cost)

Key KPIs

Zero customer complaints, Client KPIs, audit compliance rate, labour utilisation efficiency, absenteeism management, training compliance, shift staffing compliance, safety performance, and reporting accuracy

Job Specification

Qualifications

NQF Level 6 in Operations Management, Quality Management, Industrial Engineering or equivalent, or extensive experience in the above duties and responsibilities

Experience

Minimum 5 years' supervisory experience in an automotive manufacturing, quality or logistics environment, including direct experience managing shift-based teams

Knowledge:

Manpower/shift planning, labour efficiency and productivity metrics (hours sold vs paid, direct labour recovery, inspector efficiency).
Root cause analysis and corrective action processes, and the company's SOPs/PFDs
Training matrices and competency management for shift teams.
The service-category cost/time classification structure (Classes A–H) and the RASIC accountability model, relevant to shift staffing and service categorisation.
The contract's KPI and escalation framework — the ≥97% monthly KPI threshold and the client's four-level escalation model — since this role owns audit-finding closure and reporting accuracy. Business and operations management principles, financial/P&L management, and budgeting

Personal attributes

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Internal Approval

Job created by:

Date: Signature:

Job reviewed and approved by:

Date: Signature:

The above represents a non-exhaustive list of the duties and responsibilities for this role. The company reserves

the right to vary or amend the duties and responsibilities of the position at any time according to the needs of

the company’s needs.

Employee Signature: ______________________ Date: _____________________