Responsibilities and Accountabilities

Quality Systems, Standards & Documentation (ISO 9001:2015)

Implement, maintain and lead the QMS – reviewing/approving quality documentation, procedures and work instructions, within the defined scope of work
Audit/check: work instructions followed and at the latest revision (WI/1-pagers, at every workstation, ready before work starts); hand-over/ISO documentation (WI, PFD, training records) always maintained and audit-ready

Audit Planning & Execution

Coordinate and conduct internal audits to a risk-based schedule targeted at pertinent/hot topics, ensuring compliance with applicable standards and on-time closure of findings; audit/check: All relevant technologies, shift changeovers, and slip/line-stopper prevention (zero target).
Verify inspection outcomes against client specification, not only against work instructions

Shop-Floor Compliance (5S, FIFO & Safety)

Audit daily: 5S adherence (plant-wide), FIFO adherence (100%) and safe working practices (zero unsafe acts)

Training & Workforce Discipline

Train, mentor and re-train inspectors to the training schedule/project inception; check: only trained inspectors on shift, inspector trained before work starts, and training records documented and retrievable.
Manage workplace discipline, escalating to HR for hearings when required

Parts, Stock & DS&R Management

Own disposition and timely processing of rejected/aging parts (total charge of QSB rooms); audit/check: 24-hour list adherence (OK/NOK parts, reported daily), stock withdrawals against PFD timelines (withdrawals, HU/parts-waiting labelling, DS&R clearance), and Red Rack/DS&R throughput (10ppm
slips/complaints, tracker adherence)

Data, SAP & Systems Integrity

Audit/check: tablet data capture (100% accuracy, no manual paper unless exception) and SAP transactions – own and sub-supplier – executed promptly and per instruction

Problem-Solving, Root Cause & Escalation

Lead investigations, root-cause analysis (8D for customer findings and internal findings/Quality Incidents – D1-3 immediate, D4-8 within the next 24 hours) and corrective/preventive action for quality issues, complaints, non-conformances and near misses; proactively flag risk via Q-alerts and follow escalation PFDs

Reporting, Communication & KPI Ownership

Track and report quality KPIs/stats, presenting weekly to the Quality Services Manager; owns (Quality Lead Dashboard): Client KPI performance, customer complaints, slips, line stoppers, corrective actions,
audit results and training
Be available and responsive during working hours (phone), with clear, concise communication

Client/OEM Audit Representation & Independence

Represent the site during external client/OEM audits, operating organisationally independent of Operations to preserve audit credibility

General

Obey and fulfil all legal and lawful instructions and other reasonable work arrangements arranged by the company from time to time.

Job Specification

Qualifications

Diploma, NQF Level 6, in Quality Management, or extensive experience in the above duties and responsibilities.
Formal training/certification in root cause analysis methodology (8D/5- Why) and/or internal quality auditing (e.g. VDA 6.3, IATF 16949) is advantageous

Experience

Minimum 3 years in the automotive industry in production, operations, project or quality
Prior exposure to automotive OEM supplier quality audits and client- facing audit representation is advantageous
Experience operating within an SLA/KPI-driven service contract environment advantageous, given the role's direct link to the client's monthly KPI review and escalation process

Knowledge

Work Instructions (WI) and Process Flow Diagrams (PFDs), including document revision control
SAP transaction processing relevant to stock withdrawals, DS&R and quality holds
Tablet-based inspection/data capture systems
5S and FIFO principles and audit methods
Root cause analysis methodology – 8D reporting timeline.
ISO/OEM hand-over documentation requirements (WI/PFD/training records) and audit-readiness

Personal attributes

Independent-minded and comfortable operating without day-to-day Operations-line influence, consistent with the role being kept organisationally separate from Operations for audit credibility
Confident representing the site to external/client auditors