Responsibilities and Accountabilities

DQM System Ownership & Continuous Improvement

Own and improve the DQM system toward 100% QCAT/DQM/invoicing alignment; liaise with the system provider/IT support on continual improvements and error resolution; drive ongoing improvement in data accuracy
Present/submit DQM updates as required, and steer quality gates to ensure accuracy
Administer user access/permissions and set up new sorts/jobs, maintaining master data (parts, categories, work instructions) across SAP, QCAT and Nexonic

Data Integrity & Daily Reconciliation

Audit/check daily: DQM vs QCAT alignment (100%), the previous day's results, line-by-line, and DQM data loaded to QCAT (100% accuracy) — investigate and resolve incorrect data-capturing issues, escalating to the relevant team leaders
Ensure all invoiceable hours are captured, and that projects and time studies are loaded timeously —escalate for support where needed
Troubleshoot tablet, scanning, and system connectivity issues, and own system backups and security

Training, Tablets & Device Control

Ensure inspectors/team leaders are trained in DQM basics (opening projects, loading inspector training,other shift tasks) and that all training and current-revision work instructions are captured/loaded on tablets, per the training schedule
Own the tablet issue register and daily accounting for every tablet (charged and service-ready daily) — fully accountable for tablet movement/loss, with day-to-day responsibility delegated to team leaders
Train and certify SAP Supporters at "Data Certified" level, owning this certification pathway

Reporting & Deadlines

Be available and responsive during working hours (phone/email), with clear, concise and traceable (verbal + email) communication.
Provide Finance with clear, accurate and timely DQM/QCAT data daily, plus swift feedback to Finance and other departments when required, and a daily error report to the Operations Manager

Project Closure & Financial Data Accuracy

Own project data accuracy and file closure within 24 hours of project close, enabling Finance to invoice with 100% correct data — no comebacks from the client permitted

General

Ensure health and safety standards are followed, and maintain backup contingency from available human resources.
Client-specific duties: to be included and documented — the current JD flags this as an open item; the tender-sourced additions above (system administration across SAP/QCAT/Nexonic, tablet/system troubleshooting, SAP Supporter certification) are suggested content to fill this gap
Obey and comply with all legal and lawful instructions and other reasonable work arrangements set by the company from time to time

Job Specification

Minimum Matric (Grade 12)
Computer-related certification in Information Technology: Database Administration — or equivalent practical proficiency in an ERP/quality- management data system (SAP or similar)
A National Diploma in Quality Management, Information Technology, or Industrial Engineering remains preferable, though not a minimum requirement

Experience

2–5 years in data, reporting, or quality-systems administration, with automotive-sector exposure
Expert in Microsoft systems and IOT devices, as well as Android technology

Knowledge

Deep, fluent understanding of the DQM system
Working knowledge of QCAT and reconciliation methods
Tablet-based training/data-capture systems and revision-controlled work instructions
SAP and Nexonic system administration (user access/permissions, master data), and the "SAP Scanning & Data" certification standard used across the site's multi-skilling matrix
The service-category cost/time classification structure (Classes A–H) and the RASIC accountability split (Responsible / Approving / Supporting /
Informed / Consulting) used across service categories, relevant to master- data setup

Personal attributes